Privacy Policy

Effective Date: November 23, 2024

Introduction

This website (as available at www.dronelaunchacademy.com, along with any associated subdomains) and its associated services and content (collectively “Website”) is owned and operated by Drone Launch Academy, LLC, (referred to as “DLA”, “we”, “us”, or “our”).  DLA has adopted this Privacy Policy (“Privacy Policy”) to inform you that it collects personal, personally identifiable, and non-personal information when you use the Website and to explain how this information is used and shared with third parties, if at all. You should contact DLA directly with any questions or concerns.

DLA MAY CHANGE, MODIFY, AMEND, SUSPEND, TERMINATE, OR REPLACE THIS PRIVACY POLICY FROM TIME TO TIME AND WITHIN ITS SOLE AND ABSOLUTE DISCRETION.  IN THE EVENT DLA CHANGES, MODIFIES, AMENDS, OR REPLACES THIS PRIVACY POLICY, THE EFFECTIVE DATE, LOCATED ABOVE, WILL CHANGE.  YOUR CONTINUED USE OF THE WEBSITE AFTER A CHANGE IN THE EFFECTIVE DATE OF THIS PRIVACY POLICY CONSTITUTES YOUR MANIFESTATION OF ASSENT TO THE CHANGE, MODIFICATION, AMENDMENT, OR REPLACEMENT CONTAINED WITHIN.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

Information We Collect

We do not directly collect or store your personal information. Instead, we rely on third-party platforms to provide our services and manage your data. These platforms may collect personal information such as your name, email address, payment information, and other details necessary to deliver their services. Below are the third-party platforms we use and their primary functions:

• Teachable: Hosts our online courses and manages student accounts. Teachable also processes payments through its payment system, Teachable Payments, which integrates Stripe, PayPal, Apple Pay, Google Pay, and others.
  • Link to Teachable’s Privacy Policy
• Circle.so: Hosts our Drone Launch Connect membership platform and manages member accounts. Payments for memberships are handled by Circle.so, which uses Stripe for payment processing.
  • Link to Circle.so’s Privacy Policy
• Moodle Cloud: Hosts our educational content for institutional clients and stores user information for institutional accounts.
  • Link to Moodle Cloud’s Privacy Policy
• LearnWorlds: Used as a Learning Management System (LMS) to deliver content and manage accounts for some of our enterprise clients.
  • Link to LearnWorlds’ Privacy Policy
• Email Marketing and Communication:
  • ActiveCampaign: Used for collecting email addresses, managing subscriber lists, and sending marketing emails.
    • Link to ActiveCampaign’s Privacy Policy
  • HubSpot: Used for email marketing, customer relationship management, and outreach to prospects and customers.
    • Link to HubSpot’s Privacy Policy
• Payment Processing for Institutions: Payments from educational institutions are collected through:
  • HubSpot Payments
    • Link to HubSpot’s Privacy Policy
  • QuickBooks Payments
    • Link to QuickBooks’ Privacy Policy
  • Check or ACH: Managed through your bank or financial institution.
• Customer Support and Feedback:
  • HelpScout: Used for managing customer service inquiries via email.
    • Link to HelpScout’s Privacy Policy
  • Typeform: Used for collecting survey responses or other voluntary feedback.
    • Link to Typeform’s Privacy Policy

Other Third-Party Tools:

We may occasionally use additional third-party tools or platforms to collect voluntary information, such as survey responses, event registrations, or other communications. If you have questions about specific tools we use, please contact us at support@dronelaunchacademy.com

We recommend reviewing the privacy policies of these third-party platforms for more details on how your personal information is collected, stored, and used.

How We Use Your Information

We use the personal information collected through third-party platforms to provide and improve our services. Specifically, we use your information for the following purposes:

1. Providing Access to Services:
   1. To enroll you in courses, programs, or memberships hosted on platforms such as Teachable, Circle.so, Moodle Cloud, or LearnWorlds.
   2. To grant you access to your accounts and course materials.
2. Payment Processing:
   1. To process payments for courses, memberships, and educational institution contracts. This is handled by third-party payment processors, such as Teachable Payments, Stripe, QuickBooks Payments, HubSpot Payments, or your bank for checks and ACH transactions.
3. Communication:
   1. To send important updates, such as course announcements, membership updates, and service changes.
   2. To deliver promotional and marketing emails through platforms like ActiveCampaign and HubSpot.
4. Advertising and Retargeting:
   1. To analyze and improve our advertising campaigns using tracking pixels and similar technologies.
5. Customer Support:
   1. To respond to your inquiries, troubleshoot issues, and provide technical support.

We do not sell or share your personal information with third parties for marketing purposes.

How We Share Your Information

We only share your personal information with trusted third-party platforms necessary to provide our services. These platforms handle data processing and storage on our behalf. Your information is shared for the following purposes:

1. Service Delivery:
   1. To host courses, memberships, or educational content on platforms like Teachable, Circle.so, Moodle Cloud, and LearnWorlds.
2. Payment Processing:
   1. To process payments through Teachable Payments, Circle.so, Stripe, QuickBooks Payments, HubSpot Payments, or your bank for ACH and check transactions.
3. Email Communication and Marketing:
   1. To manage email lists and send updates or promotional content via ActiveCampaign and HubSpot.
4. Advertising:
   1. To implement and analyze advertising campaigns using tracking pixels, such as those from Google or social media platforms.

We do not sell or share your personal information with third parties for their marketing purposes. For more details on how your data is handled, we recommend reviewing the privacy policies of the third-party platforms we use.

Data Security

We take the security of your personal information seriously. While we do not store personal information directly on our own servers, we work with trusted third-party platforms that implement robust security measures to protect your data. These platforms use industry-standard practices to safeguard personal information from unauthorized access, disclosure, or misuse.

Although we take reasonable precautions to ensure the security of your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

If you have concerns about the security of your data, we recommend reviewing the privacy policies of the third-party platforms we use for more details about their security practices.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies, such as tracking pixels, to enhance your experience on our website and improve our advertising efforts. These technologies help us:

1. Understand User Behavior:
   1. To analyze website traffic, track user interactions, and improve the functionality of our services.
2. Deliver Targeted Advertising:
   1. To serve advertisements that are relevant to your interests and measure the effectiveness of our ad campaigns.

You can control the use of cookies through your browser settings or by using tools that manage cookie preferences. Note that disabling cookies may affect your experience on our website and limit the functionality of certain features.

We do not sell your data to third parties. All tracking is used solely for internal purposes to improve our services and advertising efforts.

Third-Party Links

Our website and services may contain links to third-party websites, platforms, or services. These third-party platforms operate independently and have their own privacy policies. We encourage you to review the privacy policies of these platforms before providing your personal information or using their services.

We are not responsible for the privacy practices or content of any third-party websites or services. If you have questions about how your data is handled on these platforms, please refer to their respective privacy policies.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Effective Date” at the top of the policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any updates constitutes your acceptance of the revised Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:

Drone Launch Academy
502 E Main St, Lakeland, FL 33801
support@dronelaunchacademy.com
888-820-7205

We are committed to addressing your inquiries and ensuring that your privacy is protected.